Can't backup => Information Code: 4140

Hi,

I just wanted to create my first Backup => System Backup => Step1 => *:Data & C: => Setp2 H:\

H:\ is an USB-Drive NTSF 1TB more than 700 GB free.

I used the default settings, VSS switched off.


But I get:


Backup is initializing...
Backing up the information of storage device...
Backing up of the volume 0...
Backing up data...
Backing up of the volume 0 done.
Backing up of the volume 1 (C:)...
Information Code:4140
The backup driver works improperly, you could restart the computer to solve the problem.


Ok - I checked the H:-drive with chkdsk using your Partition Assistant and found no Error:


Ueberpruefen  (H:), bitte warten Sie einige Sekunden oder Minuten...
-------------------------------------------------------------
Volume label is USB_Silber DataCenter.

CHKDSK is verifying files (stage 1 of 3)...
  2833664 file records processed.                                         

File verification completed.
  2907 large file records processed.                                   

  0 bad file records processed.                                     

  0 EA records processed.                                           

  0 reparse records processed.                                      

CHKDSK is verifying indexes (stage 2 of 3)...
  3064708 index entries processed.                                        

Index verification completed.
78 percent complete. (1 of 0 unindexed files scanned)    


CHKDSK is verifying security descriptors (stage 3 of 3)...
  2833664 file SDs/SIDs processed.                                        

Security descriptor verification completed.
  115522 data files processed.                                           

Windows has checked the file system and found no problems.

 976760000 KB total disk space.
 229113180 KB in 2714975 files.
    934516 KB in 115524 indexes.
   2929952 KB in use by the system.
     65536 KB occupied by the log file.
 743782352 KB available on disk.

      4096 bytes in each allocation unit.
 244190000 total allocation units on disk.
 185945588 allocation units available on disk.

Chkdsk erfolgreich abgeschlossen.

Regards, Gooly


PS: Now I am try to create a what-ever (System Image or Backup?) with your OneKey Recovery of Data: & C: on H: and it seems I have no problem with H: - VSS is switched off on my PC!

This is the actual state:


Marking system partition...

Creating Windows PE...

Adjusting partition layout to save backup image...

Creating boot...

Backup is initializing...

Backing up the information of storage device...

Backing up of the volume 0...

Backing up data...

Backing up of the volume 0 done.

Backing up of the volume 1 (C:)...

Backing up data...


PPS: After this last Backup has been finished I was able to use your Backupper to

1) check the integrety of the image-file

2) to explore their content.


To bring all together

1) Backupper couldn't create a system image due to 4140

2) OneKey Recovery did create the system image on that usb-drive (H:\)

3) Backupper now can access the image-file on H:\ ..


Comments

  • Well, please follow these steps : restart your computer. (Else if) reinstall AOMEI Backupper. (Else if) send your log to us so that we can give you solutions.

    Thanks so much for using our product !

  • Same bug here ...
    I've created a bootable iso on my win 8.1 machine.

    Tried to create a system backup of another PC to my nas by using the cd.

    Same error 4140!

    Credentials are OK ...

    NAS' OS is OpenMediaVault (Debian)

  • Same bug here: backupper is updated - no difference if disk, system or partition backup, with or without vss. 4140.

    OS: WIndows 8.1 Pro


  • Same bug here on version 3.1.1 and windows vista windows is current.  only file backup works.  disk,backup with or without vss same issue

    Information Code:4140
    The backup driver works improperly, you could restart the computer to solve the problem.

  • guys,

    Please post the log files here. 

  • Hi I got also the error InformationCode: 4140

    VolumeShadowCopy service was enabled.


    This is my log file:


    AOMEI Backupper 2.8.0 log is as follows:

    imagelog0.txt


  • Hi,

    Please try uninstalling the software, reboot, reinstall then reboot. After that you can run the backups again. 

  • Hi. Having this issue with Windows 7 installation.

    I have tried the uninstall, reboot and reinstall. Still the same error. 

    Log file copy ......



      Execution time: 11/04/2021 10:03:54 PM
           Plan name: System Backup
           Operation: Partition Full Backup
    Execution result: Failed
          Error code: 4140
         Description: The backup driver works improperly, you could restart the computer to solve the problem.


  • @Peterdelis, Please download upperfilters.exe from the link. Then, run it as administrator to create the "UpperFilters". After that, please run AOMEI Backupper to do backup again.
    https://drive.google.com/drive/folders/1m6EN1drkAKC_XfkeTbswGTVaD6tCzqMo
  • Hi Admin,
     Is it possible for you to repost the upperfilters.exe file. ? I am see a 4140 error on a windows 8.1 professional pc.
    It appears not to be available from the google drive link.
    Regards
    Robert
  • @RobertF, Please type into Win+R, type into "regedit" to open Registry, navigate to the path
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}
    select and right-click "UpperFilters"-->Modify, then check if there is the "volsnap" value under "ambakdrv". 
    Or, there is no "UpperFilters"?

  • edited June 5
    UpperFilters does not exist within the registry path you are indicating and your link for upperfilters.exe does not contain anything for UpperFilters. I need to get this fixed and seems that it is being made extremely hard when it shouldn't be. Can the UpperFilters key be created within the registry? If so please explain what needs to be done, or can you please provide a good link for the upperfilters.exe file.
  • @Technics,Could you allow us to offer a remote assistant? If yes, please let us know what time zone or city you locate in and when you were free to apply this operation. Our time zone is East eight zones. We will arrange a proper time to remote solve the problem for you. Is it ok? 
  • Have been out of town. This would probably be alright but can you tell me what should exist when creating the upperfilters key and will this resolve the issue. I am very fluid in computers and computer programming.
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