Doesn't find onboard drive when restoring system

Jerome89 · July 3

Hi,

I created a system image using Backupper Standard 7.3.5, and a bootable USB media.

When booting on the USB drive, I can select the image to restore, but when prompted to select destination drive, the on-board SSD Drive (on a DELL Optiplex 3000) doesn't appear ; I just see the Bootable device and the external USB drive.

When I open a cmd shell, I can see that the onboard drive is accessible (x:).

Is there any trick that would make the onboard drive visible as a target for restoring the system image ?

Thanks in advance,

Best regards,

Jerome

aiArtisan · July 3

Hello Jerome, I understand you are using the BU USB, but it doesn't detect a disk.

"Onboard drive"

You are likely referring to an M.2 drive.

Please create the BU USB utility again, and add the disk driver during the USB creation process, it will prompt you. It will first detect and add the disk driver for you, but if it does not automatically add the disk driver, you can add it manually. If necessary, you could go to your disk manufacturer website to download the driver.INF file, then manually add the file to BU USB during creation process.

Backupper WinPE USB:

Add custom drivers, such as NVMe, if necessary. Does not work on some Monitors.

Backupper Guide

Backupper Manual

admin · July 5

@Jerome89, The destination drive can be listed on AOMEI Backupper when you run the program under Windows? Or, the destination drive is on another computer that no system running?
What system did you install AOMEI Backupper to create the WinPE bootable media?
The "Download WinPE creating environment..." option is ticked by default?

Doesn't find onboard drive when restoring system

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