iPhone 15/14/13/12 Stuck on Restore Screen-How to Fix

iPhone stuck on “support.apple.com/iPhone/restore screen

If your iPhone is stuck on the “support.apple.com/iPhone/restore” screen like the one above, you must want to know the reasons for iPhone restore stuck and how to fix this error. When it happens, most users don’t know how to fix it and are worried about the data stored in the iPhone.

This post will figure out the factors which cause iPhone stuck on the restore screen and provide possible solutions to bypass the black “support.apple.com/iphone/restore” screen.

Why is my iPhone stuck support.apple.com/iPhone/restore screen?

iPhone stuck on restore screen is not caused by one particular reason. Several factors could lead to this error. iPhone restore stuck is related to software issues like failed iOS update/downgrade in most of time. Here are some other common reasons in the following:

There are some problems with iTunes or iTunes is outdate when you use iTunes to update or restore the iPhone.

Wrong operation when transferring files from computer to iPhone.

A botched jailbreak.

Some physical issues with the motherboard.

Other hardware issues.

If your iPhone became stuck on the support.apple.com/iphone/restore screen and did not respond, it could be for a variety of reasons. You must be considering getting out of this situation in any case. Some fixes are provided below to assist you in resolving this error.

How to fix iPhone stuck on restore screen?

After learning the reasons for iPhone stuck on restore screen, fortunately, there is still a chance to fix iPhone stuck on the support.apple.com/iphone/restore screen if it is caused by software issues.

Beforehand fixing iPhone stuck on restore screen

Before trying the methods to bypass iPhone stuck on restore screen, you’d better prepare an original USB cable to connect your iPhone with the computer to ensure the connection is well. 

- Try a different port to connect your iPhone with the computer.
- Update iTunes to the latest version.
- Try another computer.
- Re-download the ipsw file from the official website.

If the suggestions don't work, then you could try the following three solutions to get out of recovery mode or the iPhone restore screen.

Solution 1. Force restart iPhone

Forcing your iPhone/iPad to restart is the first method for resolving iPhone stuck on restore screen by using the device's buttons. If you successfully force restart your iPhone, you will be able to keep all of iPhone data and make the iPhone available again.

Force restart could solve many iOS issues. For different iPhone models, the procedure of force restart is not same.

For iphone 6/6s/SE 1:

Press the Sleep/Wake button and Home button at the same time until the Apple logo appears and then release the two buttons.

For iPhone 7/7 plus:

Press the Volume Down button and Sleep/Wake button at the same time until the Apple logo appears and then release the two buttons.

For iPhone 15/14/13/12/11/X/XS/XR/8/8plus/SE 2:

Step 1. Press and fast release the Volume Up button.

Step 2. Press and fast release the Volume Down button.

Step 3. Press and hold the Side (Power) button until the Apple logo appears and then release the button.

Solution 2. Bypass iPhone restore screen via iTunes

Sometimes, iPhone restore screen means your iPhone is stuck in Recovery Mode. You could connect your iPhone and put your iPhone into Recovery Mode manually to bypass iPhone stuck on restore screen.

Step 1. Connect your iPhone to the computer.

Step 2. Force restart your iPhone as solution 1 but don't release the buttons when you see the Apple logo until the “Connect to iTunes” screen appears.

Step 3. Launch iTunes and there will be a pop-up message to show the options to Restore or Update.

Tips: If you select “Update”, iTunes will try to reinstall iOS without losing any data. If the “Update” couldn’t fix the error, you could repeat Step 2 to get into Recovery mode again and then choose “Restore”. It will erase all the data on the iPhone.

Solution 3. Restore iPhone under DFU mode via iTunes

If the error of the iPhone stuck on restore screen persists, you could try to put your iPhone into DFU mode and restore iPhone with the latest iTunes. DFU is the deepest recovery mode and more complex than recovery mode.

It will erase all the data on the disabled iPhone. After iPhone restoring completes, you could recover your data from iCloud or iTunes backup. Follow the steps to put your iPhone into DFU mode manually to fix iPhone restore screen.

Step 1. Connect your iPhone to the computer and launch iTunes.

Step 2. According to your iPhone model and put your iPhone in DFU mode.

iPhone 6s/6s Plus and earlier:

1. Press and hold both Power and Home button for a while.

2. Release the Power button but still hold the Home button until the "Connect to iTunes" screen appears.

iPhone 7/7 Plus:

1. Press and hold both Power and Volume Down buttons for a while.

2. Release the Power button but still hold the Volume Down button until the “Connect to iTunes” screen appears.

iPhone 8/8plus/X/XS/XR/11/12/13/14/15:

1. Quickly press and release the Volume Up button.

2. Quickly press and release the Volume Down button.

3. Press and hold the Side (Power) button and the screen becomes black.

4. Press and hold both Volume Down and the Side button for seconds.

5. Release the Side button but still hold the Volume Down button until the “Connect to iTunes” screen appears.

Step 3. iTunes will detect that your iPhone is under DFU mode. A pop-up message will appear on the screen. Click “OK” and “Restore” buttons to bypass iPhone restore screen.

How to prevent data loss when iPhone restore is stuck?

After fixing iPhone stuck on restore screen, you could recover your iPhone data from iCloud or iTunes backup. If there is no available backup to use, your existing data will be lost forever. However, users could encounter kinds of problems when using iTunes or iCloud for backup, like restoring from iCloud backup is too long, disconnection when using iTunes, the backup speed is too slow, etc.

To solve those problems, it’s recommended to use the free backup software for iOS devices-FoneTool. With lightning speed and stable connection, you could easily use this tool for photo backup, contacts backup, text messages backup, or music backup. Download this freeware for your daily iPhone backup and manage iDevice storage and data flexibly.

Key features of FoneTool freeware

Quickly selectively backup and restore iPhone/iPad/iPod photos, videos, contacts, etc.

 Transfer iOS data to another iOS device or computer with ease.

 Full backup and restore everything on iPhone/iPad/iPod Touch.

 Support all iPhone/iPad/iTouch, including the latest iPhone 15.

 Compatible with Windows 11/10/8/7 and iOS 17.

Steps for iPhone photos backup in detail:

Step 1. In FoneTool, click "Phone Backup" > "Selective Backup". And then click Photos you can preview all photos in this iPhone. 

Step 2. Select the photos you want to backup and click “OK”.

Step 3. Select a backup storage path to save and click “Start Backup”.

Conclusion

Hopefully, you could know the reasons why iPhone is stuck on the restore screen and solutions to fix it. It's recommended to use FoneTool to prevent iPhone data loss when some errors happen. With FoneTool, you could back up everything on iOS devices and transfer iOS data from iPhone to iPhone or iPhone to PC.  Therefore, the iOS data is securely protected by FoneTool.