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Top 10 Fixes to the Error Connecting to the Apple ID Server
If you receive the message “There was an error connecting to Apple ID server.”, please try the top 10 methods in this guide to get rid of the issue.
By Demi / Updated on May 30, 2023
Having an error connecting to Apple ID server
I failed to sign into iCloud and received a message saying “ Verification Failed! There was an error connecting to the Apple ID server.” there’s nothing wrong with my Apple ID and password. What’s going on? Can anybody help me? Thanks in advance.
- Question from Apple ommunity
You may encounter the issue “There was an error connecting to Apple ID server” when you’re using Mac or signing into iCloud, iTunes, and App Store on iPhone. Although it isn’t caused by some serious problem, you will not be allowed to get access to many apps and services. Therefore, the trouble has to be fixed. This guide elaborates you with top 10 solutions to the error connecting to Apple ID server.
Possible reasons for the error connecting to Apple ID server
Before every specific solution, it’s better to figure out why you receive such error first since you may be able to act appropriately to the situation to your existence question.
• Wi-Fi condition. If your Internet is disabled or not stable enough, you may fail to connect to the server successfully.
• Date & Time. The different Date & Time settings between your iPhone and Apple server can also make you fail to connect to the server.
• An enabled VPN. If you enable VPN, it is likely that the VPN will interfere with Apple ID.
• Apple ID password. The Apple ID doesn’t conform to Apple’s suggestion.
These are some of the reasons why you receive the message “There was an error connecting to the Apple ID server.
10 fixes to connecting to Apple ID server error
After learning about why you encounter such trouble, you can try the following 10 solutions to get out of it. If you don’t make sure the reason for your problem, you can try them one after another until it gets fixed.
Solution 1. Check network condition
The first thing you need to do is to check the network condition. You can open a webpage or send a message on your Mac or iPhone to check if your network speed is stable and fast enough. The connecting to Apple ID server error can occur when your network is poor. You’re also able to switch to a more stable Wi-Fi to have a try.
Solution 2. Check the System Status
If there is something wrong with Apple server, you will definitely receive the error message. You can follow the instructions below to check the condition of Apple Server.
Go to apple.com/support/systemstatus > Check if the light of a certain service, like iCloud, iTunes is green. If there is something wrong with the service, Apple will leave a clickable link under the service where you can find some solutions.
Solution 3. Restart Mac or iPhone
It is possible that you Mac or iPhone get stuck for no reason. If both the network and Apple server work well, you can try to restart your Mac and iPhone to have a try.
Just in case, you can hold down the power button until the machine reboots to force restart Mac. To force restart iPhone, follow the instructions below.
• iPhone 8 or later: Quickly press and release the Volume + button > Quickly press and release the Volume - button > Press and hold the Side/Top button until the Apple logo appears.
• iPhone 7/7 Plus: Press and hold both Power button and Volume - button > Release them when you see the Apple logo.
• iPhone 6 or earlier: Hold down the Home button and the Power button at the same time > Release both buttons when Apple logo shows up.
Solution 4. Update macOS and iOS
You can check if there are new macOS or iOS available since the latest operation systems always fix some bugs and errors, which may include the one cause Apple ID server connecting error.
For Mac, go to Apple menu > System Preferences > Software Update > Click Update Now or Upgrade Now.
For iPhone, go to Settings > General > Software Update > If there is an update available, tap Download and Install.
Solution 5. Disable the VPN
VPN is usually used to protect your privacy but can be troublesome when you’re updating the operation system and setting Apple ID password. Therefore, you need to turn it off.
The steps to turn off VPN:
For Mac: Go to Apple menu > System Preferences and Network > VPN > Click Disconnect.
For iPhone: Go to Settings > General > Tap VPN and disable it.
Solution 6. Sign out & in Apple ID
If you receive the message “There was an error connecting to the Apple ID server” when you’re signing into iCloud or iTunes, you can try to sign out your Apple ID and sign in again.
On your Mac, go to Apple menu > System Preferences > Click Apple ID > Choose Overview (or iCloud for macOS High Sierra or earlier) > Click Sign Out.
On your iPhone, go to Settings > [your name] > Scroll down and tap Sign Out.
Now, you can sign into your Apple ID again to check if the error gets fixed.
Solution 7. Reset Apple ID password
Resetting the Apple ID password can also be a nice try to fix the Apple ID server connecting error. You can make it on your iPhone easily.
On your iPhone, go to Settings > [your name] > Password & Security > Tap Change Password to reset your password.
Then you can follow the onscreen instructions to change your Apple ID password.
Solution 8. Get Apple ID verification code
You can log in your Apple ID on another Apple device so that you can sign with Apple ID by verification code.
On iPhone, iPad, or iPod, make sure the device is online > Go to Settings > [your name] > Password & Security > Get Verification Code.
Solution 9. Adjust Date & Time to Automatic
If the date and time don’t match those approved by Apple ID, you will get the information saying “There was an error connecting to the Apple ID server” when your sign into iCloud or iTunes. Therefore, you need to check the Date & Time settings.
You can go to Settings on your iPhone > General > Date & Time > Enable Set Automatically.
Solution 10. Disable iCloud Backup
Chances are that you will receive the error warning when you have enabled iCloud syncing on another Apple device. To fix the error connecting to the Apple ID server, you may need to turn off iCloud backup.
You can go to Settings > [your name] > Choose iCloud > Locate and turn off iCloud Backup.
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Conclusion
That’s all for the top 10 solutions to fix the issue when you receive the message “There was an error connecting to the Apple ID server.” Hope this guide can help you out of this trouble.