When it comes to high-end computers, Dell's Alienware series has always had a good reputation among the general public, but recently, some users have been experiencing automatic reboots, blue screens and other problems with their Alienware series computers.
The new BIOS update may be the cause of the problem
Dell recently released new versions of BIOS updates for its Latitude 5320 and 5520 laptops, the Spiritual 5680 desktop and the Alienware Aurora R8 gaming desktop, claiming improved stability.
However, more and more users are now reporting that after installing this version of the BIOS update, their computers started to experience repeated automatic reboots, repeated blue screens and various other inexplicable problems that did not exist before the new BIOS update was installed.
And since many of the users who encountered these problems were basically concentrated after the release of the new BIOS version, it is certain that the culprit of these problems is the new version of the BIOS update.
At this point, the relevant models and BIOS versions that have been confirmed to have problems include: Latitude 5320/5520 with BIOS version 1.14.3; the LEAF 5680 with BIOS version 2.8.0; and the Alienware Aurora R8 with BIOS version 1.0.18.
Currently, there are numerous users of related models discussing in the Dell community. Some users have reported that after upgrading the BIOS of the 5320 to the new version 1.14.3, the laptop does not boot up and when the power button is pressed, the light on the button displays for about 10 seconds and then turns off again.
Some users suspect that there may be a problem with their computer's system, but after formatting the hard drive and reinstalling Windows, the problem persists, so it can be determined that the cause of these failures has nothing to do with the system and is caused by upgrading the BIOS.
Dell has pulled the update from official website
Dell has not yet officially responded to these issues, but it has pulled the problematic BIOS updates from its official website. The only viable and effective solution now proves to be downgrading the BIOS and reverting to an older version.
So for those who use Dell related models, if you haven't installed the BIOS update yet, you should never do so to avoid trouble, and if you have, it's best to downgrade to an older version first.
The final solution to this problem depends on Dell officials. Hopefully they will soon launch a real stable version.