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Restore, error No Image File, do we need a .adi file?

What does an Image File look like?  What is the system looking for?  The files I have is .afi , a full backup.  Won't restore. Your Support says the file is corrupt.  It can't be that all my backups are corrupt.  Where do I find the Image File?  Why can you not make a tool to recreate the image file from the original backup file?
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